What does error code F35 mean on my Kenmore Elite washing machine?

Yes we have a Kenmore Elite HE5t washing machine model110.47751800 recently it began F35 error SUDS had a repairman look at it and advised it was the water level switch part #W10415587. This was in mid May , was advised that part was on back order until June 29th, today we found out part was backorder until July 11th. I have seen other postings showing that part #W10156252 will also work with some modifications. Is this ture and what and how are the modifications done. Also have seen blogs where Sears is advising customers that part W10415587 is no longer made and to buy a new washing machine. S.O.S

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Priscilla V

A Washer is definitely something we depend and when starts malfunctioning it can be a big inconvenience. I have attached some links below that give great information on way this may be happening. Hope it helps!

http://www.managemylife.com/mmh/questions/234350-kenmore-f-35-code-2

http://www.managemylife.com/mmh/questions/208490-does-f-35-washer

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Patrick

pvalde2 , Thansk for the links one did help with giving me a picture of where the part in question is located in the washing machine.

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Patrick

Just went to SearsPartsDirect.com and looked up part number W10156252 and it pulled up a picture of the part , with correct description of the part and even said that it would fit 39 models of washers which one of them is my model number 11047751800, but it did not have a add to cart selection. So I began an online chat with a Sears sales person who at first advised that they have found part W10156252 for my modelat $110.00 before shipping, the sales person then asked to comfirm my model number to place a order, but once the sales person found out my model number they then advised me that the above listed part is wrong and that the right one is w10415587. Can anyone comfirm or deny that part W10156252 is the rigt/wron part for a Kenmore Elite HE5t front-loading washing machine?

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Lyle W expert

The latest information that we have for the correct part number of the water level pressure switch on that model of HE5t washer is that it should use part W10415587.

I understand your concern about all of the different information that you have received regarding this part. I carefully checked the current technical information and the part W10415587 is correct.

If you need more help, let us know.

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shane

i ordered part # W10415587 from appliance zone on 6/20/11 and it did not show on backorder so they are still taking orders and not telling people when i ordered it have not heard anything so I contacted them today and they said it was on back order and i should of got a email and said they wont be shipping until the middle of july i have to wait a month to wash clothes this should be a recall as they are having alot of problems with this part and people pay alot of money for there washers not just to sit

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Lyle W expert

I will contact the manufacturer for more information about that part to see if there are any other options available. I will update this thread with additional information as it becomes available.

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joel

I'm in the same boat with the F35 error ... just placed my order for the part which is not due till July 11. Interested in hearing any updates on this issue. Thanks

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Lyle W expert

The vendor indicates that the part was revised and is coming from a new source. They placed a large order for those revised pressure switches. I will update this thread with more information as it becomes available. They may be able to provide more information in the next day or two about the date that those parts will be available.

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joel

Thanks Lyle. Also, if anyone has the best link to how to do it yourself, would appreciate that information. Thx

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Lyle W expert

The link provided below shows a picture of that component and the location inside the washer. It is a the top and is easily accessible. You can UNPLUG the washer and remove the top panel. Screws at the very back of that top panel secure it to the washer frame. Remove those screws and then pull the top back slightly and then up and off of the washer. You can then unplug the wires from that pressure switch and remove the air hose. Replace the component and reconnect the wires. Connect the air hose and reassemble the washer. If you need more help, let us know.

http://www.managemylife.com/mmh/questions/140154-what-does-error-code-f35-mean-on-my-kenmore-he3t-steam-washer-1

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Lyle W expert

I just received some new information from the vendor for that part. A shipment of those parts should begin arriving next week. You can call Sears PartsDirect to check on the status of that part beginning next week. Due to the backorder status, those parts may go quickly. I will update this thread again if I receive more specific information.

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kalamazoo

I too have had the same issue with Kenmore Elite washer Error F35 and SUDS;bought extended warranty. Not all it's cracked up to be. Part is on backorder until July 29th. Only thing they will do to help me is have me rent a washer then they will reimburse me AFTER my washer is repaired OR reimburse me $25/wk for laundry svc AFTER the washer is repaired. I have to store my broken washer if I have the rental brought in and have to move it all myself which I cant do. Repairman stated the problem occured from my using too much HE soap.However,owners manual for washer says follow soap mfg directions which I did which is now found out to be too much. This should definately be something Sears warns their customers about and they need to change the owners manuals. I am reporting this with the consumer product division. Hopefully I will be able to get the part and my washer repaired soon. Being without for a month is not what I expected from Sears but they wont do anything other than the above. I really want a new washer but cant get that unless they come out four times and cant repair it then they will MAYBE give me a new washer. I will never ever buy from Sears again. Their customer svc and repair is deplorable.

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Lyle W expert

I understand your frustration with this repair problem. As noted in the previous posts of this thread, there is a severe supply problem with that water level sensor part. I will forward this information to our managers so that they can see the results of that problem. I apologize on behalf of Sears for your inconvenience.

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joel

FYI my part arrived yesterday. So much for July 11 back order? Hope others have that luck as well.

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Lyle W expert

Thanks for letting us know that you received that part already Joel. The parts supply information that I received directly from the manufacturer appears to be somewhat accurate. I hope that the parts continue to be shipped from the vendor as indicated. This could result in others getting the part quicker as well.

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shane

I havea technician coming out tomorrow to tell me what i all ready know and i am not able to order the part and i called today and they said it was on backorder until august first so i will having some one come out tomorrow for nothing and have to setup up another appointment after august first so i will be with out my washer for atleast two months

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shane

Here is a update the technician came out today and told me what i allready knew but he did not bring the W10415587 pressure switch instead it was W10156252 and said that was the right one but when i checked with appliance zone they said it was no longer available so i call sears and they say we can not sell you that one a technician has to to come out and install or you can wait for the other one what makes these two different if i did not have a service plan it would of cost me 300.00 to fix was there any modifying to make this work my model is the he3t not the five

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Lyle W expert

I am not aware of any modifications to the part other than a vendor change. The part W10156252 will functionally work the same as W10415587. The part W10156252 was the original part installed in the washer. Once the Service Technician truck stock of W10156252 is depleted, the technicians will have to use the W10415587 part from the new vendor. If you did not have a service plan, you could order the W10415587 part and probably fix this failure yourself (after UNPLUGGING the washer and removing the top panel). If you were not confident that you could replace that component yourself, then you would need to have a service technician repair the washer. I hope that this information helps. If you need more assistance, reply with additional details.

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Kim

I too have ordered this part (W10415587) but I ordered it from appliancezone.com. I was originally told that it was backordered until June 29th. I have since been told the backorder would be until July 1st............. then July 11th................ and now July 29th. Very frustrating! I have been without a washer for a month now and am expecting a second child at the end of July. I am PRAYING this part comes before the baby does. I can't imagine having a newborn and no washing machine!!! If anyone has any updates on this part or it's availability elsewhere, I would really appreciate the info. The quicker I can get it the better!!! :) Thank you.

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Lyle W expert

It is my understanding that the vendor for that part is shipping out around 1000 units per week. Some customers who had that part back ordered have already received their part. I do not know the extent of back orders on that part. The projected date of arrival for back orders is an estimate based on the best knowledge that the supplier has. There is a chance that you will receive the part earlier than the projected date but that same chance applies to receiving it later. I also hope that you will receive the part as quick as possible. If I hear of a source where you can get that part quicker, I will update this thread.

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shane

The technician that came out said that he had two of them on the truck and could have more on his next order in a day or two i believe that sears is trying to get over on people it does not make sense you have to have a technician come out and pay 300 or wait for the other one that is on back order and i did have a service plan but i dont think it is fair to other people that have to wait for the same part with different part number and no difference between the two

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Heidi

Glad to know I am not alone! This is terrible, when I purchased this machine I thought I was buying something that was going to last for a very long time. 14 months later I have been without it for a month and the part is expected to ship mid August! With 5 children I certainly hope I have Joel's luck- going to the laundry mat is not fun with this many clothes, by the time the part gets here I could have bought a new machine for what I will have spent at the laundry mat

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Lyle W expert

The information that we have from the vendor indicates that shipments of this part from the vendor are arriving weekly. Sears and other part sources will fill back orders as soon as possible for that part as soon as it becomes available through the supply chain. We will continue to post any new information about the supply of that part as it becomes available.

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Kristin

I just spoke to parts direct and the delivery date is 8/1. Appliance zone is 7/30. I am really beginning to dislike Sears and Whirlpool. This is not acceptable service.

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joel

I'll be attempting to make the repair tomorrow myself following lyle's instructions. Wish me luck! Will let you know how it goes. Also, I ordered from sears direct and while they told me it would take 3 weeks (July 11) the part showed up a week later. So I recommend ordering the part and hoping. Also, I've been able to keep my machine working in the meantime - even after I get the f35 and suds error. I unplug the power for 5 min, plug it back in, open and close the door, then run it. Seems to work most of the time (sometimes I have to do a couple of times), but it's helped keep the machine operational. Also, I've run it a couple of times with nothing in it - which is supposed to help, but can't confirm if it does or not. Try the unplug and wait - has been working for me for the past 3+ weeks

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kalamazoo

just wanted to update you all on my Sears experience. As of yesterday still dont have the part. I made a public complaint on sears facebook page and got an immediate response giving me a email address to contact them about the issues. I got immediate reply and phone call back from Sears executive offices and was assigned a "case mgr". They have mailed me $50 for two weeks of laundromat/cleaning svc and I got a call today that they are deciding to give me a new washing machine! I had the top of the line Kenmore HE steam washer. They are giving me $1600 authorization for a new one that I choose. Any brand. So now I'm trying to decide what washer I want. The phone number that I was given is 1-888-266-4043 and email to guy that answered me on FB is SMAdvisor@searshc.com if anyone wants to try it or do like I did and shout at them on FB!

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Kristin

Did you complain at the main sears site? I have been looking for main address to send a complaint but facebook works too.

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kalamazoo

Kristin; I got the quickest and best response when I posted on their FB page; I would email the address I gave above. I heard back in about 2 hrs after sending it.

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Kristin

Kalamazoo: I sent a facebook message along with an email. He has responded and was curious as to how I contacted him. I shared that I had received it from another unhappy party - as it is on the facebook page too. They really need to recall with as many having this same problem.

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Kristin

I just heard from my case manager - not quite what I expected at all! I sure did not fare as well as you did Kalamazoo. They will give me 30% off of a new washer or 50% off the part installed. I did not have the extended warranty (why when my last washer an Amana lasted 20 years and no repairs). Sure gives you that warm fuzzy feeling for sears,, eh? Sorry that you have been out of a washer for 2 1/2 months due to so many people needing this part, but there is not a recall and I really am sorry that you have to spend $20-25.00 a week on laundry. Oh, and they will keep an eye out for the part for me. I guess they do not think that is what I have been trying to do!!

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Kim

I wonder what they'll do if you didn't order the part from them? I ordered it from appliancezone.com because it was a lot cheaper, but I'm not having any luck getting it any sooner from them. (I ordered it June 8th and am still waiting for it.) I'm still a little miffed that Sears hasn't recalled this part and replaced it for free!!! If everyone who has one of these washers or a similar model and the same part is bad in all of them, wouldn't that constitute a recall? The lack of service is astounding. Sure they'll come out and look at my washer and tell me that this is what's wrong with it after I pay $130 for the initial service call and then another $115 for the part (at a minimum). Not what I had in mind when I paid into the thousands for this pair!!!!

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kalamazoo

I am still waiting on my new replacement washer to be delivered! Takes a week to get one delivered so this is taking just as long as getting the part to repair the old one. Now , today I received two replacement parts in the mail! So ....if I didn't think they would know about it I would sell my two to you guys out there still waiting on yours!!!

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Jim

Problem solved! I had exactly the same problem on my Kenmore washer and needed the W10415587 part as a water level switch or called analog pressure sensor. Ridiculously Sears wanted me to wait until August! So I managed to find an alternative. And my wife is happy now. I brought Part# W10312527. (Less than $50 online) It may not be originally for Kenmore, but the components are very similar. I only had to cut off a tiny plastic anti-reverse stick beside pin 1 of the plug on my washer to fit it in. And then everything works! All the handy person out there who don't want to waste time blaming Sears, we can fix it within 10 minutes!

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Kristin

I guess since I am not that handy I will have to wait until August. I hate having my hands tied!

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Kristin

Another delay, now they are just telling you two days at a time. Now they say it will be 8/3 or later..HELP this is horrible. Is there not anything we can do?

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kalamazoo

Sears finally delivered my new washing machine since I kept complaining about not getting the part in a timely manner. Anyone need two of these parts I am selling them on ebay. I will put them up tomorrow.

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Kristin

I need one!!

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Kristin

kalamazoo, please let me know if you want to sell one of those! I really need one! Contact me at Khenkels@aol.com. Thanks.

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shane

kalamazoo i think it is wrong for you to be selling something that you should be returning those parts to the manufacture and not profiting off of them you were in the same situation as everyone else on here i hope they find out you have them and charge you for those parts karma will catch up with you

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Al42v

I agree with Shane. Kalamazoo, what are you thinking. If Sears resolved your issue and replaced the washer then why are you acting like that? You should return those parts or pay for them.

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emil

Pressure switch http://www.amazon.com/WHIRLPOOL-KENMORE-MAYTAG-WASHER-PRESSURE/dp/B005H40NN8/ref=sr_1_3?ie=UTF8&m=A3FKMBG9LLP9Z3&s=generic&qid=1313292751&sr=1-3

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Al42v

I tried byin one of those pressure switches from Amazon but it didn't work. I had to buy one fromSears and it came right away. They must have restocked on that part now. The part from Sears works! You guys rock

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Lyle W expert

I am glad to hear that you got the washer fixed. Thanks for the feedback.

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Al42v

Now that I got that problem fixed, I started to notice a moldy smell coming from the washer. How do I fix that

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Lyle W expert

To get rid of that moldy smell, I recommend that you run an empty cycle with 1 cup of liquid chlorine bleach added through the regular detergent dispenser. This will normally kill any mold and mildew. This should also eliminate the smell. You may also need to wipe down that rubber boot at the opening to the washer using a dilute solution of liquid chlorine bleach and warm water (3/4 cup bleach to 1 gallon of water). Let that solution stay on the boot for about 5 minutes and then wipe down the boot with water rinse off the bleach solution. Run an empty cycle in the washer with nothing added to eliminate any bleach and finish rinsing the boot. These tips should help you with that odor problem in the washer. If you need more help, let us know.

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Al42v

Thanks for the advice on cleaning. I have some blue stains on the top from blue jeans, how do i get rid of those

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kalamazoo

ok for all of you self-righteous do-gooders that bashed me for wanting to sell the parts that sears sent me after they resolved my issue....I don't owe you a response but here it is: I called sears 6 times trying to get the parts picked up or an address to mail them to. No one could tell me where to send them and I wasn't willing to pay the shipping fee. They told me they came from different suppliers and not from them directly. So, after almost a month and no response from SEars then I still have the parts . I haven't sold them nor have I tried to sell them. I was not intending on making a profit, just sell them for the shipping fee. Don't be so hasty to rush to judgement until you know the whole story. Evidently the parts are useless to them and they are sitting on a shelf collecting dust. I was trying to let someone have them that needed them instead of sitting in my cabinet serving no purpose.

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Lyle W expert

For Kalamazoo: I appreciate your attempts to return the parts. I apologize for the problems that you encountered during those attempts. I will try to make some arrangements for you to make one more efficient, hassle-free attempt to return those parts if you are still willing to try it. I will respond to this thread with more details as soon as possible. Thanks again for your attempts to return those parts.

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Lyle W expert

For Anonymous writer about the blue stains: I recommend that you try using a product called Bar Keepers Friend to remove those blue stains on the top of the washer. You should be able to find that product in your local grocery store. It is a mild kitchen abrasive cleaner that will work on just about any surface including painted ones without damaging the finish. Try it on a small, inconspicuous test area before using it in a wide area on the washer to make sure that it will provide the results that you need and won't harm the finish. If you need more help, let us know.

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Al42v

I put in that pressure switch part 3 weeks ago and the washer worked good til now. It wont drain and makes a vibrating noise when it supposed to spin and then starts beeping. What is gone wrong now

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Lyle W expert

Check the washer drain and the drain hose for a clog or restriction. See if the washer will gravity drain. Place a container on the floor next to the washer and hold the drain hose just over that container. The water may drain out using this method. If that washer door is still locked, it will probably unlock once you drain out all of the water. If you need to manually unlock it, you can UNPLUG the washer and remove the bottom front service panel as shown in the image below. Carefully reach up along the inside of the front panel and pull down on the manual release tab at the bottom of the door lock assembly and then you can open the washer door. You can drain water out of the washer using a wet/dry vacuum if necessary. Once you drain the washer, you can arrange a shallow pane (baking pan) in front of that drain pump and pull out the large item clean-out filter as shown in the image below. You will probably find the cause of the drain problem in that area. If the drain pump is damaged, it may need to be replaced. You can order parts from the Sears PartsDirect.com website (see link below). Be sure that you UNPLUG the washer before accessing internal components and replacing parts. These tips should help you resolve this washer problem. If you need more assistance, reply with additional details.

http://www.searspartsdirect.com?sid=MMLxexpertxmerch

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Al42v

OK, I found a bunch of lint and a few coins in that trap for the pump. I cleared that but the pump still makes noise even though it drains good now. Is the pump ruined or can I still use it without replacing

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Lyle W expert

The pump will normally make a buzzing noise that audible when it is running. It is difficult to tell whether the noise that you are hearing is abnormal without actually hearing it. If it is significantly louder then the sound that the pump made before this failure, then you will likely need to replace that pump. You can probably continue to use the washer for a while if it continues to drain properly. Let us know if you need more help.

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Kevin

My He5 washer has began filling even when it is off and I had to turn off the faucets behind it just in time to prevent a flood, how to I fix that? Is it an easy fix?

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Lyle W expert

For the anonymous writer in the above response: That failure that you are describing is normally caused by a failed inlet water valve assembly. You can check one thing before replacing that valve assembly. There is a slight possibility that a bad control board is sending voltage to the valves so I recommend that you completely unplug the washer to disconnect electrical power and then briefly turn the water supply to the washer back on long enough to determine whether water is still leaking through the valves with the washer unplugged. If it is, then replacing that inlet water valve assembly should fix you problem. (Shut off that water supply to the washer immediately following this test to prevent a flood in your laundry room.) I provided a procedure for replacing that inlet water valve assembly in the images below. It is a basic repair that you will probably be able to complete yourself. Be sure that you UNPLUG the washer (and leave the water supply shut off) before beginning this repair. You can order that part from the Sears PartsDirect.com website (see link below). If you need more help, reply with additional details and we will assist you further.

http://www.searspartsdirect.com?sid=MMLxexpertxmerch

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Kevin

I am about to move and I need to transport this washer. Where do I get the shipping bolts and how do I install them

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Lyle W expert

You can order the shipping bolts (part W10289554) from the Sears PartsDirect.com website (see link below). That part W10289554 will have all 4 shipping bolts needed. The short bolts will go in the top of the washer. Reverse the removal instructions in your owner's manual to install those shipping bolts. You may need to unplug the washer and remove the top panel to install those bolts. If you need more help, let us know.

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Lyle W expert

Here is the link for Sears PartsDirect.com website.

http://www.searspartsdirect.com?sid=MMLxexpertxmerch

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