Please help. My garage door will not close consistently.

Sears Garage door opener model 139.53918D is less than 1 year old. Now it will not close consistently, but goes down and then up. After multiple presses on either the control panel or remotes the door will close. I've checked the 2 sensors, both are lit properly, no blockages at all. What's the fix? Thanks.

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expert
James

I'm very sorry that you are having some difficulties with your Sears Garage Door Opener. I did some research for you at Managemylife.com and found an excellent article and multiple Expert responses an various problems. You will see the expert answers at the bottom of the web page.The link is attached below. If you decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. Please remember that the expert is able to walk you through a repair like this and even help you order any required parts. The expert will be responding shortly.

http://www.managemylife.com/mmh/articles/authored/test-your-garage-door-opener

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expert
Sam A expert

Thank you for your question.

I can understand wanting the garage door opener to work correctly all the time.

If you can hold the wall control button down until the door is closed then it is the optic sensors either not having a solid light on the side of each sensor or the sensor wiring from the sensors to the control could be broken or damaged.

Sometimes when installing the unit the staples to hold the wiring up get damaged.

Also check the connections at the motor for the wires from the sensors. If the connection is not solid the motor when it starts will shake the wires and loose connection and the door will start to down and then reverse and come back up.

Please let me know what you find after check all the wiring connections from the sensors.

Thank you for using Manage My Life.

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Bob

Sam, Thanks for the reply. I checked the wiring at both of the sensors and at the motor. No issues found. This closing problem seems to only happen when it's very warm. It was over 90 here yesterday when it happened, but the door closed on the first time last night when it got cooler. Is there something temperature dependent?

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expert
Sam A expert

Thank you for the update. I am thinking that it is still optic sensor related. I have two options for you to try. First I would suggest that you reverse the sensors on the door so they are in the opposite sides of the door. You could also use an old toilet paper or paper towel empty tubes to make sun shields over the sensors. I have seen under certain conditions that the sun will wash out the beam on the sending eye so the receiving eye will not get the beam. As far as high temperature is concerned it could have a component that is sensitive to heat but I have seen it happen more often when it is super cold -0. Let me know if that works and if it does not please reply and we can investigate further. Sam A.

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Bob

Sam, I made a sun shield as you suggested and the door now works consistently. Thank you! Bob

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Dawn

We bought a house 7 years ago that came with a functioning garage door opener, exterior key pad entry and two remotes. Last fall, I replaced batteries in both remotes. However, the key pad and both remotes continue not to function. What's up with that? The garage door opener functions perfectly fine when opening/closing from inside. You just can't get it to work from outside.

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Dawn

Guess I should say this is a Genie 1/2 HP unit ... 6000A I believe was the model number.

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expert
Sam A expert

Thank you for your question on reprogramming the remotes and key less entry on your Genie garage door opener. You will need to reprogram the remotes and the keyless entry. I will give you a link to the Genie site and please look for your model. You may have to get a ladder to look for the model number up by the light bulbs so you can choose the correct procedure for programming the remotes and keyless entry. Please check the link below and choose customer support on the site and look for your model. Sam A.

http://www.geniecompany.com/support.aspx

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Dawn

Well, I have myself a project now this weekend! Thank you, Sam!

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